|For security reasons and to best identify the validity of the request
for password reset by performing address verification making every
password reset traceable, we now require credit card information and a
small $10.00 fee. It is for the safety of our customers that we
have implemented this system.
Our primary business is security.
We have thousand of customers that entrust our software and our company
to protect their data and privacy.
We understand how frustrating it is to get locked out of the computer
and in the beginning we sent password reset to people the were locked
out until we started to get complaints that the software got broken
into. It was then we decided that only registered customers are allowed
password reset and that solved the problem, hackers, breakers were too
We understand that some people might use our demo and FORGET THE
PASSWORD and get locked out even though they have no intention of
purchasing the software so as a good compromise we decided to create a
token fee of $10.00 so we could still get positive proof of address
before sending the password reset. This policy has worked flawlessly and
have given all our customers peace of mind. It also shows how serious
Tropical Software is about securing our customers data and privacy.